Terms of service

Terms of Service

Thank you for visiting Boltzoa. These Terms of Service govern your access to and use of our website, services, and all purchases made through our site.

By accessing our website, browsing, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not accept these terms, please do not use our website.

1. General Informatione

Boltzoa operates an online retail store selling apparel and related goods. Registered Address: Room 801 - 35504, 8th Floor, Ai Si Yue Hui City, Mianyang Sub-district Office, Mian County, Hanzhong City, Shaanxi Province, China

Support Email: help@boltzoa.com

2. Eligibility

You must be at least 18 years of age to use this website and place orders. If you are under 18, you may only use our website with supervision and consent from a parent or legal guardian. You warrant that all information you submit to us is true, accurate, complete and up-to-date.

3. Account Registration

When you create a customer account:

You are responsible for maintaining the confidentiality of your account password.
All activities conducted under your account are your responsibility.
Notify us immediately if you discover unauthorized access to your account.
You may not share, transfer or sell your account to third parties. We reserve the right to suspend or terminate accounts that violate these terms.

4. Product Information & Pricing

We strive to display accurate product descriptions, photos, sizes and prices. However, minor colour differences may occur due to monitor and screen settings. All prices displayed on the website are subject to change without prior notice. We reserve the right to correct pricing errors. If an obvious incorrect price is listed for a product, we may cancel the order and issue a full refund even after order confirmation.

5. Orders & Contract

When you submit an order, it constitutes an offer to purchase goods. Our acceptance of your order occurs when we send the shipping confirmation email. We reserve the right to refuse or cancel any order for reasons including but not limited to:

Product stock shortage
Detected fraudulent transactions
Incomplete or invalid shipping information
Violation of these Terms of Service

6. Payment

You agree to pay all charges shown at checkout, including product prices and applicable shipping fees. All payments must be completed using supported payment methods. If payment cannot be successfully authorized, we may cancel your order. Please refer to our separate Payment Methods page for further details.

7. Shipping & Delivery

Shipping arrangements, processing times, delivery estimates and shipping fees are governed by our Shipping Policy. It is your responsibility to provide a complete and correct delivery address. We are not liable for failed delivery caused by incorrect address information provided by you.

8. Returns, Exchanges & Refunds

All return, exchange and refund matters are subject to our independent Return & Exchange Policy. Please review the policy before placing your order.

9. Intellectual Property

All content on the Boltzoa website including text, logos, graphics, images, artwork and product designs are intellectual property owned by Boltzoa. You may not copy, distribute, modify, resell or commercially use any content without our written permission.

10. Prohibited Activities

You agree not to:

Use our website for any illegal purpose
Attempt to hack, disrupt, or damage our website and server
Use bots, scrapers to collect website data without permission
Submit false, misleading information or fraudulent orders
Harass our customer service staff
Violate any applicable local, national or international laws

11. Third-Party Links

Our website may contain links to external third-party websites. Boltzoa has no control over third-party sites and is not responsible for their content, privacy policies or services. You access third-party links at your own risk.

12. Disclaimer of Warranties

Our website and products are provided “as available”. We do not warrant that the website will operate uninterrupted or error-free. We are not liable for temporary website downtime caused by maintenance, network failures or events beyond our control.

13. Limitation of Liability

Within the limits permitted by applicable law, Boltzoa shall not be responsible for any indirect, incidental, consequential damages arising out of your use of the website or purchased products. Our total liability shall not exceed the amount you paid for the relevant order.

14. Customs, Duties and Taxes

For international shipments, any local import rules, customs inspection, duties and taxes are subject to the regulations of the destination country. Please check local regulations before ordering. Relevant rights and obligations follow our Shipping Policy.

15. Policy Updates

We may revise these Terms of Service at any time. Updated terms will be published on this page. Your continued use of the website after updates means you accept the revised terms.