FAQs

Q: How do I know if my order was placed successfully? A: After placing your order, you will receive a confirmation email with your order details. Please make sure your email address is correct at checkout.

Q: Can I change or cancel my order after placing it? A: If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Q: I entered the wrong shipping address. What should I do? A: Please contact us immediately with your order number and the correct shipping address. If your order has not been processed yet, we will do our best to update it.

Q: How long does shipping take? A: Most orders are delivered within 3–12 business days. Delivery times may vary depending on your location, shipping carrier, and peak seasons.

Q: How can I track my order? A: Once your order has shipped, you will receive a tracking number by email. You can also visit our Track Your Order page for updates.

Q: Do you offer free shipping? A: Yes. We offer free shipping on orders over $49.

Q: Why hasn’t my tracking information updated? A: Tracking information may take a few days to update after your order has shipped. If your tracking has not updated for several days, please contact us and we’ll help check it.

Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, undamaged, and in their original condition.

Q: How do I start a return or exchange? A: Please contact us with your order number and the reason for your return or exchange. Our support team will guide you through the next steps.

Q: What should I do if I receive a damaged or incorrect item? A: Please contact us with your order number and clear photos of the item. We will help resolve the issue as quickly as possible.

Q: Are shipping fees refundable? A: Original shipping fees are generally non-refundable unless the return is due to a mistake on our part, such as a damaged or incorrect item.

Q: What should I know before sending back items for return or exchange? A: Please contact us before returning any item. If your return or exchange request is approved, our customer support team will provide the correct return address and return instructions by email. Please do not send returns to our business mailing address. Items sent to an unauthorized or incorrect address may not be received, processed, or refunded. For complete eligibility requirements, time limits, and refund information, please review our Return & Exchange Policy.

Q: What size should I order? A: Please check the size chart on the product page before ordering. If you prefer a relaxed or oversized fit, we recommend sizing up.

Q: What are your T-shirts made of? A: Our T-shirts are made of Cotton, soft, breathable and comfortable for daily wear, road trips, campfire nights, lake days, and relaxed outdoor moments.

Q: Will the print fade after washing? A: No, the print is made to stay vibrant with proper care. To help keep your tee looking its best, we recommend washing it inside out with cold water, using mild detergent, and tumble drying on low or hanging it to dry. Avoid bleach and do not iron directly on the print.

Q: How should I care for my T-shirt? A: Machine wash cold, inside out, with similar colors. Do not bleach. Tumble dry low or hang dry. Avoid ironing directly on the print.

Q: What payment methods do you accept? A: We only accept PayPal payments.

Q: Do you offer discounts or promotions? A: Yes. We may offer limited-time discounts, bundle deals, and seasonal promotions. Please check our website for current offers.

Q: Can I use more than one discount code? A: In most cases, only one discount code can be used per order unless otherwise stated.

Q: How can I contact you? A: You can contact us through our Contact Us page or by emailing our support team. Please include your order number if your question is about an existing order.

Q: What kind of help can I get from customer support? A: You can contact our customer support team for help with: • Order status and tracking information • Shipping and delivery questions • Return, exchange, or refund requests • Damaged, defective, or incorrect items • Product details and sizing questions • Payment or checkout issues • General questions about Boltzoa

Q: What information should I provide when enquiring about an existing order? A: If you are contacting us about an existing order, please include the following information so we can assist you more quickly: • Your order number • The email address used at checkout • A brief description of the issue • Clear photographs if the item is damaged, defective, or incorrect

Q: How long will I wait for a reply from support? A: Our customer support team aims to respond as quickly as possible. Most emails are answered within 24 hours. Messages received outside our normal business hours will be answered as soon as our team returns.

Q: What is Boltzoa and where is your business address? A: Boltzoa is operated by Boltzoa. Business Mailing Address: Room 801-35504, 8th Floor, Ai Si Yue Hui City, Mianyang Sub-district Office, Mian County, Hanzhong City, Shaanxi Province, China

Q: Can I ship returns or packages to your business mailing address? A: No. The address listed above is used for business correspondence only. It is not a warehouse, fulfillment center, or customer return facility. Please do not send products or returns to this address. Contact our customer support team before returning any item.

Q: How can I keep up with new products and special offers from Boltzoa? A: Boltzoa is made for daily outings, travel adventures, leisure moments, and people who love unique animal graphic styles. For product updates, new arrivals, and special offers, subscribe to our email list at the bottom of our website.